♦ UA 3.0 - System Operations Center
Case Studies > Utility Automation > UA 3.0 - System Operations Center
 

Statement of Methodology

Application
 Method
ESRI based GIS
 The electrical distribution system and it’s assets are layered in a GIS, which are integrated into the OMS.
Outage Management System
 Milsoft’s OMS integrated with the electrical distribution system engineering model as well as an AMI system and a CIS, and a public outage viewer.
CRCLink E-Communications Application
 Enables all outage calls, service calls and billing requests to be routed to the appropriate resource. These calls can be through a live CSR or an automated IVR. Automated callbacks for outage restoration are also generated from this application.
CRC Customer Contact Center Twenty-Four Hour customer service for billing, outages, and other service requests.
NISC's CIS
 The customer information system is integrated with the GIS, OMS, and the AMI.
Aclara/Twacs AMR (AMI) Products
 Installed AMI meters and software for smart metering applications. The ability to ping meters from the OMS to verify outages or verify outage restoration.
BCI PowerRich SCADA System
 Enables monitoring and control of downline IED’s.
USFleet Tracking AVL for crews in the field, enhances safety and allows for asset management of vehicles.
Develop Integrated Businsses Processes New technology can be disruptive without proper integration and training. Workflow processes will be evaluated based on:
Integration, Efficiency, Productivity, ROI
Training of Employees The initial training of employees when system is installed can be performed on site and off site by most vendors. Additionally most vendors offer additional training classes throughout the year.


Case Study Data Minimize


Workflow Processes


Optimizing Assets


Return on Investment
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UA 3.0  System Operations Center
A modern Systems Operations Center with current technologies integrated into the daily workflow will certainly increase efficiencies in outage and trouble call response dispatch times. In some cases, it can also reduce outage duration times. Ultimately, having a modern Systems Operations Center will increase service reliability and decrease costs associated with prolonged outages. Most importantly, safety will be enhanced for both crews in the field and the general public. In this case study, we will evaluate some of these processes and technologies to determine the value gained from optimizing its assets, leveraging its resources and increasing its operating efficiencies as related to the Systems Operations Center.

Case Study Objectives
♦  Increase reliability with distribution automation system controlled devices.
♦  Reduce outage response times.
♦  Increase Safety for both utility workers and the general public.
♦  Optimize the distribution system with real time data analysis.
♦  Reduce outage durations by optimizing assets and leveraging resources.
♦  Determine both the quantitative and qualitative benefits for both the consumer and the utility.(ROI)



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UA 1.0 - Mobile Workforce | UA 2.0 - Distribution Automation | UA 3.0 - System Operations Center
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